Frequently Asked Questions

Got a question? We’ve got the answers, below are the things we’re asked most often. From ordering, delivery, steel type right through to trade pricing. No jargon, no waffle – just clear, helpful information. If you can’t find what you’re looking for, just get in touch.

Call: 01422 881 814 or Email: info@carbolts.co.uk

Click on the heading below to reveal the answer

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How do I place an order?

Easy peasy, you can order on this website 24/7. Or by by phone from 8:00am – 5:00pm Monday - Friday.

Email us anytime, Monday to Friday - we'll get back to you as soon as we possibly can.

Lastly, you do not need to create an account to place an order.

Can I place an order by telephone?

Absolutely you can, simply call us on 01422 881 814. When outside of office hours just leave a message with your name and number and we will get back to you ASAP.

How do you handle my private and secure information?

The information you share with us is 100% secure, private and confidential. Here at Carbolts we never ever pass your details on to any third-parties. You can find further details on our Privacy policy page.

Are my credit card details secure?

We use the very latest encryption methods and your card details are only entered on our 'payment partners’ highly secure server. We 'do not' save or store your card details.

Can I add items to an existing order?

If you wish to add products to an existing order, please call us on 01422 881 814.

If possible, we will combine your orders.

What if I want to cancel my order?

Need to cancel your order? No problem, just call us: 01422 881 814. 

If your order hasn't been dispatched, we'll cancel and refund you the full invoice amount.

If your order has already been despatched, please follow the returns procedure. You'll find our returns info here.

What grade stainless steel fasteners do you supply?

We supply A2 and A4 stainless steel fasteners. A2 is perfect for most outdoor and indoor projects.

A4 offers extra corrosion resistance for marine or coastal applications (A4 stainless steel is available on almost everything we sell. Call: 01422 881 814).

Both grades look fantastic, are very strong, extremely durable and rust-resistant.

What's the difference between black and silver stainless steel?

Black stainless fasteners are great if you require a low-profile, super stylish finish to your project.

Silver stainless fasteners have the classic stainless look about them. Great for practical applications.

Both steel types are highly corrosion-resistant and extremely durable - the difference is mostly aesthetic.

What is CB10?

CB10 Stainless steel chemical blacking offers a durable and attractive finish that will enhance the look of your project. Its non-dimensional changing, corrosion-resistant, and non-reflective - making it ideal for a wide range of industrial and commercial applications. 

Our CB10 process is always applied properly and sealed appropriately, this can extend the lifespan and functionality of all our stainless steel fasteners.

The process produces a very smooth and visually appealing black matt to satin finish. It's used on a multitude of applications and in many industries. The black oxide finish lasts much longer than other processes such as painting and plating.

You can also see our CB10 process page

Can your stainless steel fasteners be used outdoors?

They most certainly can! Our A2 stainless steel fasteners are suitable for all outdoor projects, including garden structures, decking, and fencing.

For marine or costal projects use A4 stainless steel. It's recommended due to its superior resistance to saltwater corrosion.

Need to discuss your A4 stainless steel requirements call: 01422 881 814.

Do you supply to 'Trade' as well as the general public?

Yes! Whether you’re a professional contractor, engineer, or simply working on a home project - we supply fasteners in small packs or bulk quantities to suit your needs.

To get a better price on big bulk orders give us a call: 01422 881 814.

Can I get bulk discounts or 'Trade' pricing?

We offer competitive pricing on all bulk orders. Contact our team to discuss larger quantities.

We’ll provide the best deal for your project or business requirements. Plus we'll beat any like for like quote: 01422 881 814.

My item didn't arrive on time?

We always do our best to get your order to you in the time scales indicated. However these are estimates, we are not liable for any refunds on the carriage charges for delays outside of our control. Things like, but not limited to, bad weather, traffic congestion, strikes or delays from the courier company.

Where possible we'd advise you to not schedule any installation work until your order is in hand.

Carbolts LTD can not be liable or accept any charges relating to costs resulting from a late, incorrect or damaged order that may delay your project.

That said we will always try to help you whenever and wherever we can to get you back on track.

When can I expect my order and how will it be delivered?

All orders are dispatched within 24 hours of purchase - Monday to Friday.

Orders placed before 1.30 pm are dispatched the same day.

For more detailed information see our deliveries page.

What if my question isn't answered here?

No problem at all, just give us a call and we'll be more than happy to help solve your fastener dilemma. Call: 01422 881 814